Multimedia Response Handling

The DDC Group provides a complete multimedia solution to manage campaign response handling, whether responses are submitted on paper, by phone or electronically, offering a full end-to-end service, including but not limited to:

1. Inbound call handling
2. Document scanning
3. Email handling and management
4. Web response handling
5. Postal receipt opening and batching
6. Secure cash and reconciliation handling
7. Donation payment and processing
8. Gone away processing
9. Storing and archiving

In addition, our multi-channel response handling capability allows us to select the most relevant and appropriate communication methods to cost-effectively follow-up customer responses.