Our Customer Lifecycle solution offers the operational capability to scale up and down in line with the demands of the business, utilising skilled and experienced teams over appropriate operational centres. Our hybrid model provides flexibility to grow core functions within onshore contact centres, with support tasks being deployed either onshore or through an offshore/nearshore hybrid model.
In an ever-changing world of technology and customer expectations, outsourced customer service has become so much more than answering the phone. New channels are opening up continually; web chat, email and SMS are now a prominent customer expectation. It is no small task to manage current methods whilst exploring new areas, without impacting on outsourced customer service levels. This is why partnering with experts like The DDC Group is more important than ever.